Store Policies

These Store Policies set forth and summarize certain information and policies regarding the sale and purchase of PVx products through this website.  These Store Policies are part of and must be read in conjunction with our Terms and Conditions and Privacy Policies.

WEBSITE DISCLAIMER:

This website contains general information about diet, health and nutrition. None of the information is advice, and should not be considered or treated as a substitute for advice from a healthcare professional.  The contents of this website are for informational purposes only and are not intended to be a substitute for professional medical advice, diagnosis or treatment.  Always seek the advice of your physician or other qualified health professional with any questions you may have regarding a medical condition.

The general information and content on this website is provided “AS IS” without any representations or warranties of any kind, express or implied. Pioneer Valley Extracts, LTD (“PVx” or the “Company”) makes no representations or warranties whatsoever in relation to the health information on this website.

You must not rely on the information on this website as an alternative to medical advice from your doctor or other professional healthcare provider. If you think you may be suffering from any medical condition you should seek medical attention. You should never delay seeking medical advice, disregard medical advice, or discontinue medical treatment because of information in Company materials or provided by any Company representative, none of which information is intended to be a substitute for medical diagnosis, advice or treatment. If you are considering making any changes to your lifestyle, diet or nutrition, you should consult with your doctor or other health care provider before doing so.  Information and statements regarding dietary supplements have not been evaluated by the Food and Drug Administration and are not intended to diagnose, treat, cure or prevent any disease.

Neither the Company nor its representatives is providing any medical advice, and none should be inferred, from any ideas, suggestions, testimonials or other information set forth on this website or in other Company materials or provided over the phone or in email correspondence.  All of the information on this website, whether historical in nature or forward-looking, speaks only as of the date the information is posted on this site, and PVx does not undertake any obligation to update such information after it is posted or to remove such information from this site if it is not or no longer accurate or complete.

PRODUCT AVAILABILITY; PRICES; ORDERS: 

All purchases through our website are subject to product availability. We may limit or cancel the quantities offered on our website or limit the sales of our products or services to any person, household, or jurisdiction.  Prices for our products are subject to change, at PVx’s discretion. Unless otherwise indicated, prices displayed on our website are quoted in U.S. dollars and are exclusive of shipping charges.  We do not charge, and you are solely responsible, for taxes and duties of any sort.  We reserve the right, in our sole discretion, to refuse orders.  In addition, if we believe an order is false or fraudulent, we reserve the right to inform the relevant authorities.

PAYMENT METHODS:

For online orders, we accept payment by Visa, Mastercard and eCheck. If a payment is not successfully settled, due to invalid payment method, declined credit, expiration, insufficient funds or otherwise, we reserve the right to cancel your order.  Orders are shipped only after receipt of full payment.  For certain payment methods, you may be charged a processing fee, foreign exchange/translation fee (international orders) or other fees; you are solely responsible for the payment of any such fees. PVx is not responsible for any charges, errors or losses that may result from any payment method used by you for the purchase of our products.

COUPONS:

Coupon codes, including the first order coupon code, ‘firsttime,’ cannot be combined with any other coupon code, or any other promotional or wholesale discount.

SHIPPING:

We generally ship all items within 1 or 2 business days of our receipt and acceptance of an order. If there is a delay affecting our ability to ship generally, we will attempt to conspicuously post that fact on this site. We ship through U.S. Postal Service, and packages can be tracked through their website.  We fill domestic orders via U.S. Postal Service priority mail, which generally results in delivery within 2 to 3 days.  PVx requires a signature at delivery for all orders with a value of $250 or more.   Requests for use of a courier service or overnight shipping cannot be processed on this web site; however, we generally can accommodate these request if you place your order by phone.

Unless otherwise expressly agreed in writing, TIME IS NOT OF THE ESSENCE, and any delivery date requested or provided is an estimate only.  PVx is not responsible for delays or for non-performance resulting from causes beyond its reasonable control, including acts of any government or acts of God.

All international sales are subject to all applicable U.S. and foreign export controls, and by placing an order through this web site, you affirm that you will comply with all applicable export controls and regulations.  You will be the importer or exporter of record and are responsible for all required licenses, permits and authorizations.  Customs and import duties, which vary from country to country, may apply to international sales, and are the responsibility of the recipient of your order.

LOST PACKAGES:

If a package gets lost in transit (very rare, though it does happen), PVx will not be responsible if the tracking information says the package was “delivered,”  which means U.S. Postal Service or the courier service successfully delivered the package to the specified address.  If the tracking information says delivered, yet it’s lost anyway, we ask that you check with housemates or family to see if they received the package without telling the intended recipient. This scenario happens fairly often.

PACKAGE SENT TO WRONG ADDRESS:

If a package is sent to the wrong address, and the incorrect address was provided online by a customer, than the customer is responsible for the cost of re-shipping the item. We will re-ship the order once the original package has been returned to us. So please, when ordering, make sure your shipping address is accurate, as making any mistake could significantly delay the delivery.  When placing an order over the phone, we will read the delivery address (and other information you provide) aloud to help you be sure it is correct.

PRODUCT DEFECTS & DAMAGED PACKAGES:

We allow three days from the date of delivery to notify us if there is any type of defect with a product or if the package it was in was damaged in transit. If we aren’t notified of defects or damages within the three day window, it is understood that the package and products were in good condition upon delivery.

RETURNS:

Your experience with Pioneer Valley Extracts is important to us. We absolutely stand behind our hemp extract quality and offer a 365-Day Money-Back Guarantee.

If you find the product didn’t meet your expectations, contact us and we’ll gladly refund the purchase price of the bottle – no questions asked.

Return to:

Pioneer Valley Extracts

351 Pleasant Street, B 143

Northampton, MA 01060

Any shipping and handling charges will not be included in the refund.

WHOLESALE PAYMENTS:

  • Primary method for payments on wholesale orders are check, e-check, money order or wire transfer

  • If Credit Card is the only means by which a customer can pay for a wholesale order, than the following applies: 

    • Wholesale orders LESS than $2,000 – a 5% convenience fee will be charged to your order if a credit card is used as the payment method. There will be no fee if check, money order, or wire transfer is used as the method of payment.